1. Acceptance of Terms

By accessing or using our website and services, you agree to be bound by these Terms & Conditions. If you do not agree, you should refrain from using our services.

2. Product Information

• Accuracy:
  We aim to provide accurate and detailed information for all diamond jewellery products. However, slight variations in design, weight, or finish may occur due to the handcrafted and production nature of the products. ViDEH reserves the right to update product information without prior notice.

• Custom Orders:
  All custom or made-to-order products are developed based on mutually agreed specifications. Final specifications will be confirmed in writing prior to production.

3. Orders and Payments

• Order Placement:
  Orders may be placed through our website, email, or direct communication with our sales team. All orders are subject to confirmation by ViDEH.

• Payment:
  Payment terms, including currency, method, and timelines, will be agreed upon prior to order confirmation. Delayed payments may result in production or delivery delays.

4. Shipping and Delivery

• Shipping Partners:
  We work with reliable international shipping partners. All shipping costs, customs duties, taxes, and import-related charges are the responsibility of the buyer.

• Delivery Timelines:
  Estimated delivery timelines will be provided at the time of order confirmation. Delays may occur due to customs clearance or unforeseen circumstances beyond our control.

5. Quality Assurance and Returns

• Quality Standards:
  All products undergo quality checks prior to dispatch. Any concerns regarding quality must be reported within the specified timeframe with supporting evidence.

• Returns:
  Due to the made-to-order nature of our products, returns are not accepted. Please refer to our Shipping & Return Policy for detailed information.

6. Intellectual Property

All designs, images, content, and trademarks associated with ViDEH are the exclusive property of the company. Unauthorized use, reproduction, or distribution is strictly prohibited.

7. Confidentiality

Both parties agree to maintain confidentiality of all business-related information, including but not limited to pricing, designs, specifications, and trade practices. Such information shall not be disclosed to any third party without prior consent.

8. Limitation of Liability

ViDEH shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our liability, if any, shall be limited to the value of the order placed.

9. Governing Law and Dispute Resolution

These Terms & Conditions are governed by the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of Surat, Gujarat, India.

10. Changes to Terms

ViDEH reserves the right to update or modify these Terms & Conditions at any time. Continued use of the website constitutes acceptance of the revised terms.

11. Contact Information

For any questions or concerns, please contact:
videh.co@gmail.com