Shipping Policy
Shipping Partners
We collaborate with trusted international shipping partners to ensure secure and timely delivery of our products. The selection of the shipping carrier is determined based on the destination and specific requirements of each order.
Shipping Costs
Shipping costs are calculated based on the destination, order volume, and selected shipping method. These charges will be clearly communicated during the order confirmation process.
Customer-Covered Shipping Charges
Customers are responsible for all shipping-related charges. This includes freight costs, customs duties, import taxes, and any applicable fees in the destination country.
Shipping Time
Orders are processed in line with agreed production timelines. Estimated shipping and delivery timelines will be shared at the time of order confirmation. Please note that delivery timelines may vary depending on destination and customs clearance procedures.
Customs and Duties
All customs duties, taxes, and import-related charges are the responsibility of the customer. ViDEH will provide all necessary documentation to facilitate smooth customs clearance.
Shipping Updates
Tracking details will be shared once the shipment is dispatched, allowing you to monitor the progress of your order until delivery.
Return and Cancellation Policy
No Returns or Exchanges
Due to the customized and made-to-order nature of our products, we do not accept returns or exchanges. All orders are considered final once confirmed. Please review all product specifications carefully before placing your order.
No Cancellation Policy
Once an order is confirmed and production has begun; it cannot be cancelled. Customers are advised to ensure that all details, including design specifications and quantities, are accurate prior to confirmation.
Quality Assurance
We are committed to delivering high-quality products. Each piece undergoes quality checks before dispatch to ensure it meets our standards.
Repair Process for Damaged Items
In the rare event that a product is received in a damaged condition, it will be assessed to determine repairability.
If the item is deemed repairable, the necessary repair process will be initiated promptly. Damaged items are not eligible for cancellation or replacement and will be handled exclusively through repair.
Customer Responsibilities
Repair-related charges, if applicable, will be the responsibility of the customer. These charges will be discussed and confirmed prior to initiating the repair process to ensure full transparency.
Claims for Damaged Products
Any claims for damaged or defective products must be reported within 48 hours of delivery.
Customers are required to provide detailed information along with photographic and videographic evidence to facilitate a quick and effective resolution.
Customer Support
Our customer support team is available to assist you with any queries or concerns regarding your order. Please contact us at videh.co@gmail.com for prompt assistance.
Acknowledgement
By proceeding with your order, you acknowledge and agree to ViDEH’s shipping, return, and repair policies.